The Universiti Teknologi Malaysia (UTM) Sistem Pengurusan Kualiti (SPK) was established to ensure that all key university processes are carried out systematically, with integrity, and in accordance with ISO 9001:2015. The UTM SPK serves as a reference for documenting, implementing, monitoring, and continuously improving work processes across academic, research, administrative, and support service areas.

Through the SPK, UTM is able to maintain a systematic governance framework, enhance the effectiveness of work processes, optimise resource utilisation, and strengthen a culture of continuous improvement at all levels of the organisation.